Return Policy for Nexus Bio Life
At Nexus Bio Life, we are committed to your complete satisfaction with our peptide products. We stand behind the quality of everything we sell and want you to feel confident in your purchase. That's why we offer a straightforward, no-questions-asked return policy.
30-Day Money-Back Guarantee
- Eligibility: You may request a full refund on any order for any reason or concern whatsoever. This includes dissatisfaction with the product, change of mind, or any other issue—no explanations required.
- Time Frame: Refunds must be requested within 30 days from the date of delivery. We use the tracking information from your shipment to confirm the delivery date.
- What We Refund: We will refund 100% of the purchase price, including the original shipping costs (if applicable). Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).
- Product Condition: To qualify for a refund, products must be returned in their original packaging. Opened or used products are still eligible under our no-questions-asked policy, but for health and safety reasons, we may not resell them—your refund will still be processed in full.
How to Request a Refund
- Contact Us: Email our customer support team at support@nexusbiolife.com with your order number, the reason for the return (optional, as it's no-questions-asked), and any relevant details.
- Return the Product: We'll provide a return shipping label or instructions upon request. Ship the item(s) back to our designated return address (which will be provided in our response).
- Processing Time: Once we receive your returned item(s), we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Confirmation: You'll receive email updates throughout the process, including confirmation of receipt and refund issuance.
Exceptions
- This policy applies only to purchases made directly through nexusbiolife.com. Purchases from third-party retailers are subject to their own policies.
- We reserve the right to refuse refunds in cases of suspected abuse (e.g., repeated returns without genuine use), though we handle each request on a case-by-case basis to ensure fairness.
- International orders: Additional customs fees or duties are non-refundable, as they are outside our control.
If you have any questions about this policy or need assistance with a return, please don't hesitate to reach out to us at support@nexusbiolife.com. Your trust means everything to us, and we're here to make your experience seamless.
This policy is effective as of August 17, 2025, and may be updated periodically. Check this page for the latest version.
